These Terms and Conditions set out the ground rules for all
of your driver training with Joe Bass.
To be clear – these rules apply to both the customer and your
driving instructor. The only exception to the rules herein would be where the
driver training vehicle is unexpectedly off the road due to mechanical failure.
These Terms and Conditions are an integral part of your
tuition, and will be issued to you upon request or downloaded from my website
(https://www.drivewithjoe.co.uk).
It is your responsibility to attend all lessons with a valid
provisional driving licence, if a lesson is attended without such a licence –
the full lesson price will be due. Joe reserves the right to refuse to provide
you with tuition or to cancel any lessons you have agreed to or booked, without
liability, if you fail to provide Joe with the licence prior to your first
lesson.
The contract for driving tuition is solely between you and
Joe. You and Joe are responsible for agreeing all matters relating to the
timing, location and duration of individual lessons.
Lessons booked as part of a block booking (10, 20 or 30
hours) will be honoured at the discounted rate if offered. Lessons pre-paid at
less than 10 hours are subject to change without notice should prices be
changed.
Lesson prices are available on request - these may be varied
at any time by Joe. All prices include VAT at the prevailing rate.
The cost of block booked tuition is based on the lesson
price in force at the time that the booking is made and will be honoured for a
period of 6 months from the date of the booking. If you fail to use a minimum
of 50% of your block booked tuition within the first 6 months of the booking
date, Joe reserves the right to increase the price of any unused tuition time.
Payment – Lessons must be paid for in advance unless by
prior arrangement and agreement with Joe.
Pick up points – Joe will be pleased to start and finish
your lesson from different pick up points – providing these are agreed at least
one week in advance – and that both are within the usual area of work.
Cancellation Policy – Lessons can only be cancelled with 2
working days’ notice. Where a cancellation is received within this period, the
full cost of the lesson will be due unless the lesson is re-booked within 5
days. Where repeated cancellations occur, Joe reserves the right to charge for
the cancelled lesson. Successful driving training depends on continuity of
tuition – this policy is in place to maintain this progress. This policy may
only be varied by Joe.
IMPORTANT
– COVID19 UPDATE – 25 JUNE 2020
I will
contact you before each lesson to check:
·
If you or anyone in your household has become
unwell or has symptoms of COVID
·
If you or anyone in your household has been
tested in the last week
·
If you believe you may have been in contact with
someone showing symptoms
·
If you or anyone in your household have become
unwell or are showing symptoms
If so
please inform me, your lesson will be rescheduled to a later date at no cost.
If I have any of the above I will inform you and reschedule your lesson. Should
you or me show symptoms during the lesson, the lesson will be terminated at no
cost.
Communication – All communication must be in person – not
via a relative or friend. This is for both security and data protection.
Bookings will be accepted by call or text (07934 137560), email
(joe@drivewithjoe.co.uk), or via Facebook Messenger (joebass.adi). Please be
aware that Joe may not be available to talk to you during normal working hours
due to teaching commitments. He will get back to you at his earliest
convenience.
Re-arrangement Policy – Lessons cancelled but re-booked and
taken within 5 days have no additional charge.
Bad Weather – Lessons will be taken as booked unless advised
Joe in every circumstance. If weather is such that Joe feels that a lesson
needs to be re-arranged – he will be in contact with you.
To ensure that communication channels are in place – please
ensure that Joe is aware of your mobile and landline numbers.
Holidays and Availability – Joe will give you the maximum
possible notice of holidays / days where he is unavailable, please ensure that
you do likewise – to maintain progress. Please be sure to book your first
lesson after your holiday / break in tuition, to retain your place in the diary
– and to maintain progress.
Refund Policy – Refunds for lessons not taken will only be
made in exceptional circumstances, and entirely at Joe’s discretion. Lessons
already taken will not be refunded under any circumstances.
Health and Safety – Please ensure that you present yourself
in suitable clothing – particularly practical shoes. It is also important to
attend lessons with any appropriate glasses / lenses for reasons of road
safety.
Medication – if you are taking any medication that may
affect your ability to drive – please discuss this at the earliest opportunity
with Joe.
Be aware that where a pupil presents themselves for a lesson
in a condition that Joe believes to be unfit due to the effects of drink or
drugs – the lesson will be aborted on the grounds of road safety – and the full
lesson price will be due. There will be no exceptions to this rule. There will
be no smoking at any time during any lesson.
Practical Tests – will only book with Joe’s agreement. If a
test is booked without Joe’s agreement, there will be no assurance that his
car will be available for the test. Please consult with Joe where any doubt
exists. You are responsible for booking your own theory and practical tests. Test
days will be for 3 hours and will be charged at £96.
Your service will include:
(1) Provide
you with driving tuition at the hourly rate agreed.
(2) Recommend
what are, in their opinion, the most appropriate training methods and aids to
help you study for your theory and hazard perception test.
(3) Design
a course of lessons to match your specific driving and learning needs from your
first lesson right through to your practical test.
(4) Provide
you with on-road lessons which will last two hours or such other duration as
you and Joe will agree in advance.
(5) Provide
a presentable, modern, properly maintained and dual controlled car for each
lesson.
(6) Recommend,
where appropriate, advanced courses to help you develop your skills for:
motorway driving, driving in extreme weather conditions and the Pass Plus.
(7) Give
you relevant feedback during your lesson and encourage you to reflect on your
lesson at the end of the session.
(8) Monitor
your progress, advise and recommend what is, in their opinion, the appropriate
time to book your mock practical test and once it has been agreed between you
both, apply for your practical driving test and where required, they will
advise whether it should be subsequently rescheduled.
(9) Provide
training on a one-to-one basis with no other learner in the car.
(10) Honour
the full time booked for each lesson, which should include an introduction,
practical training and a debrief at the end of your lesson.
(11) At
all times conduct themselves in a professional manner including: i. Being
courteous and considerate to you. ii. Avoiding physical contact except in an
emergency. iii. Not smoking during your lessons. iv. Restricting mobile phone
use to emergencies or for your benefit.
(12) Reserve
the right to cancel a lesson or finish a lesson early on grounds of road safety.
(13) Not
discriminate against you and will always abide by the law.
(14) Endeavour
to be on time at the agreed pick-up point and be available for the full
duration of the lesson booking, subject to any circumstances beyond their
control.
(15) Endeavour
to give you two working days’ notice (excluding Bank Holidays) should a lesson
need to be rescheduled.
(16) Respond
professionally to any worries or issues that you may have and try to resolve
them to your satisfaction. Joe commits to fulfil his responsibilities with
regard to data protection. Any information and information provided will be
treated as confidential, and handled securely. Mobile telephones will not be
answered by pupil or instructor during the lesson. Please remember to switch
off your phone at the start of all lessons to prevent distraction.
You accept the above terms and conditions upon commencing
your training with Joe Bass.
Revision date: 1 April 2022.
